FAQs

Q?

Should I tell my esthetician that I’m on Retin-A?

A.

Yes. This is very important and can save you from post treatment disasters. Hydroxy acids, for example, can make your skin extra sensitive so steam, rubbing, waxing or other products and services your therapist uses or performs can cause irritation and leave you with an unpleasant experience. Please advise your therapist about any medical conditions or medications we should be aware of.

Q?

Essentials gift cards

A.

Lost or stolen cards are not replaceable. Gift cards may not be redeemed for cash. Essentials gift cards purchased after the gift certificate law changed in July 2009, do not expire. Essentials gift cards are honored for dollar value only.

Q?

Returns on spa/salon retail

A.

All refunds are for SPA RETAIL CREDIT ONLY, for future product purchases. NO CASH REFUNDS. Essentials will accept returns on most merchandise purchased within 30 days of purchase with a valid receipt. Essentials cannot accept returns on open cosmetics, fragrances, worn garments/footwear, sale items, 'as is' items and individual items from a purchased set.

Q?

To music or not to music?

A.

All of the treatment rooms have volume controls for the spa music you hear. If the music is too loud or too low, it can be adjusted to your liking, simply mention this to your therapist.

Q?

No reckless abandoning happens here at Essentials

A.

Your technician may leave your treatment room for a few moments (once or twice during your treatment) either to mix up a mask or to let you relax. If you get claustrophobic or nervous when nobody's around, speak up, so he or she can make the out-of-room mask mixing 'quick'.

Q?

Ongoing glowing…

A.

Your facial is the first, but not the only step toward seamless skincare. At Essentials, we're big on 'follow up', so please feel free to peruse the personalized product pack that awaits you at checkout. These lotions and potions are chosen specifically by your esthetician (after she stares at your t-zone through a 5 diopter magnifying lens under a harsh light for an hour) to keep your skin behaving. Our front desk staff can answer any questions you might have on the what, when, where, and why of your recommended regimen. Your skin needs between-facial protection. It's all part of the Essentials, the whole Essentials, and nothing but the Essentials.

Q?

Getting a facial?

A.

We recommend consulting with your esthetician before you begin your treatment, to discuss your options, new offerings, and what might best benefit you. Please let her know if you prefer more massage, if you want your pores thoroughly purged, or if you really crave a combination. It's easier for us to meet your needs if you tell what you want from the 'get-go'. Your esthetician will also make you aware of any extra charges associated with additional services that you might request. Our service menu is always available for your price checks.

Q?

Should I tip? What’s normal?

A.

Leaving gratuities is appropriate for work well done. Most tips range from 15%-20% of the price of the service provided. For your convenience, tips can be taken care of during check out, where we have little tip envelopes or are accepted on local checks and major credit cards.

Q?

I love the robe and slippers…

A.

These items are simply 'on loan' to you during your visit to Essentials. We do offer Essentials Robes and Spa Sandals (brand spanking new) in our Spa store in the main lobby. Please deposit your used robe and slippers in the designated laundry box in the locker room when you are finished with them.

Q?

Can I put on make-up after a facial?

A.

Make-up shouldn't cause any post-facial clogging, unless you've had an oxygen treatment (where it's the air that your skin is soaking in!). Post 02, you should try to keep your skin clean at least for a couple of hours. Otherwise, make-up as you wish.

Q?

Can my treatments be customized to fit my needs?

A.

Certainly. Take facials for example, where skin care products are customized for your specific skin type or massages where you might need a little more back massage to rubout the extra knots. Most services are customizable and your technician will make recommendations and suggestions that pertain specifically to you and your well-being.

Q?

I forgot to book waxing. Can I get it done during my facial?

A.

You never know until you ask. Once you get into the room with your esthetician, let her know your needs. If she has time, she will absolutely accommodate you.

Q?

What if I lose my key?

A.

Should you find your post-treatment self-wandering keyless through the halls, explain your situation to the first Essentials staffer you see (who has helped in this situation many times before) and he/she will help you get access to your locker. We are currently in the process of moving to a keypad-keyless locker system - so lost keys will be a thing-of-the-past.

Q?

Do I have to chat with my massage therapist?

A.

Absolutely not. Your massage therapist is a massage therapist, not a speech therapist. If you feel like chatting, that is up to you. If not, tell your therapist you'd like to quietly relax and enjoy the massage and do just that.

Q?

What if I don’t like my cut or color? What is your redo policy?

A.

Sometimes the stars don't align and you get home and realize you're not crazy about your cut or color. We are happy to make a correction. Simply contact us within 5 days of the original appointment and we will get you in to make it perfect. Please note, this applies to same booked service and adding or changing services may be charged as additional add-ons. Also, this does not apply to color correction, as this service is many times something that takes several services to attain.

Q?

What happens if I show up late for my appointment?

A.

Hectic schedules, traffic jams, unruly children, you name it- it happens and poof, you're late. If you show up late for your appointment, your service technician will gladly accommodate your entire service, if he or she does not have another scheduled client promptly following your appointment. If they do, they must perform a shorter version of your scheduled service - so as to not make the next scheduled and on-time client, wait. We appreciate your understanding.

Q?

What if I don’t want to change?

A.

It's o.k. if you want to get undressed in your treatment room. However, you must wait for your therapist in the front lobby, as the private lounges are reserved for the less-dressed. Also, as a courtesy to our other spa guests practicing the art of 'relaxation' please tiptoe to your treatment room if you happen to be sporting a pair of hard-soled shoes.

Q?

What do I wear under the robe?

A.

This is completely up to you. While most spa-goers wear nothing, some clients still sport their socks, some bathing suits, others wear their undershirts and even some still can't let go of the pants. Remember, you are not at Essentials to worry about these things.

Q?

What do I wear?

A.

If you are having 'spa' services, the robe and slippers we provide are appropriate spa attire. Simply change, slip your locker key around your wrist, and browse our spa waiting area for a magazine to read, have a hot cup of tea or cool water and just relax. Your spa technician will be out to get you when your treatment room is ready.

Q?

What if for some reason, I don’t want to leave some of my stuff in my locker?

A.

Our management staff would be happy to keep valuables under guard while you have your treatments. Remember, because relaxation is key, it's not your best strategy to bring your pink 5-carat Harry Winston along to toss in your locker.

Q?

The sauna doesn’t feel very hot.

A.

Most likely, it's not switched on. Just beneath the metal box that contains the 'hot rocks' you'll find a button that activates the heat. Just press the button and give it about 10 minutes to get hot.

Q?

Should I wear underwear during the massage?

A.

Whatever makes you comfortable. You will always be draped with sheets or towels all the time, but what is most important is your comfort.